This page collects quick answers to the service questions people search for most on natren.com. If you don't see your question here, contact us at customerservice@natren.com or call 1-866-4-NATREN (1-866-462-8736). You'll find more on our contact and help page.
Subscriptions (Subscribe & Save)
How does Subscribe & Save work?
Choose “Subscribe to save” on a product page and your order renews automatically at the frequency you pick, for example every 1, 2 or 3 months, until you cancel. Each delivery is charged at the subscription price shown at checkout, plus any shipping, packaging/handling and tax. Signing up is optional; you can always buy as a one-time purchase. Learn more on our Subscribe & Save page.
How do I cancel my subscription?
You can cancel any time, with no cancellation fee:
- Online: sign in to your account, choose Manage Subscriptions, then cancel.
- By phone: 1-866-462-8736.
- By email: customerservice@natren.com.
To stop the next shipment and charge, cancel before your next scheduled order date. If you were charged for a delivery after you cancelled, contact us and we'll refund that charge.
Can I skip, pause or change how often it arrives?
Yes. In your account, Manage Subscriptions lets you pause, skip a delivery or change your delivery frequency.
Orders and your account
Where's my order?
Sign in to your account to see your orders. For help with a specific order, contact us with your order number.
How do I log out?
Open your account and choose the sign-out option.
Do you have discount codes?
If you have a code, enter it at checkout. Subscribe & Save also gives a subscription price on eligible products.
Shipping and storage
Why do Natren products ship cold?
Natren products are kept refrigerated and shipped in thermal packaging. Read why in our refrigeration guide, and see shipping and product care. When your order arrives, put it in the refrigerator, not the freezer.
How much is shipping?
For products in our standard shipping profile, delivered to the contiguous United States, standard delivery is $20.95 on orders under $85 after discounts ($8 shipping plus $12.95 thermal packaging/handling). At $85 or more, standard shipping is included and the $12.95 packaging/handling charge still applies. Other destinations, products and expedited services can differ. Your final charges are always shown at checkout. Full details are in our shipping policy.
When will my order ship?
Standard delivery is 2-day. Orders placed before 11am Pacific on Monday, Tuesday or Wednesday ship the same day. Later Wednesday orders, and orders placed Thursday through Sunday, ship on Monday (holidays can shift this). Call us for overnight options.
Returns
What if I'm not satisfied?
Contact us within 90 days. On your first purchase from natren.com or our phone consultants, Natren offers a 90-day money-back guarantee on the product price, limit one per household. Purchases from retail stores follow that store's return policy. See our refund policy for details.
Finding Natren
Where can I buy Natren in a store?
Use Find a retailer.
I'm outside the United States. Can I order?
International delivery options depend on your destination. See international inquiries or contact us and we'll help, including finding Natren in your country.
I'm looking for Trenev Trio.
Trenev Trio is part of ProTren, Natren's professional line, and isn't sold on natren.com. See Looking for Trenev Trio? or visit protren.com.
What happened to Gy-Na-Tren?
Gy-Na-Tren isn't currently available on natren.com. Browse our current products, including Ultimate Vaginal Health Support, or contact us and we'll help you compare.
Choosing a product
Which Natren product is right for me?
Start with the product finder, which lets you browse by audience and format, or book a free personal consultation. For specific health concerns, please talk with your healthcare provider.
When should I take my probiotic?
Follow your label. Our guide When to take probiotics covers timing, meals and storage.
How do I make yogurt with Yogurt Starter?
See our step-by-step Yogurt Starter guide.
Contact us
Email customerservice@natren.com, call 1-866-4-NATREN (1-866-462-8736), or visit our contact page. For your privacy, please don't email passwords or payment details.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
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